We do not offer refunds on Limited Editions,  Original Art or made to order items. Please submit any refund requests within 7 days of receiving the item to be eligible for any refund.   Buyer is responsible for return shipping costs and will be refunded if the item is returned in the condition it was received. However we want everyone to be happy with their purchase so please contact us immediately if you have any problems and we will do our best to keep you happy.